A happy customer is a return customer. And courting return customers is easier on the bottom line then expending resources always searching for new customers. But small blunders can send even the most loyal customers to the competition without even a wave goodbye. A little upfront time spent improving your customer service approach will save the headache of trying to repair damaged customer relationships.
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Respond to Emails and Phone CallsA company that quickly returns customer phone calls has an edge in building customer loyalty. Trust exists when customers know their concerns and questions are taken seriously. A customer that trusts a business is more likely to continue purchasing from that business and recommending it to others. |
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Honor AppointmentsThere is nothing quite as frustrating for a customer than scheduling an appointment with a business or service provider only to be kept waiting. Or worse yet, to be stood up. Remember, customers may need to take time off work or juggle other appointments to meet with you. If you are detained, plan to be no more than five minutes late and call to let the customer know you are on your way. Reschedule when necessary, but do so with 24 hours notice so the disruption to the customer’s schedule is minimized. Keep appointment rescheduling to a minimum and make sure the client has a consistent contact when scheduling appointments. |
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Respond to Information RequestsWhen someone requests information about your company via e-mail, a Website form, over the phone or through some other means, he or she expects a response. When a company fails to respond, whether due to poor organization, incorrect contacts or a busy schedule, customers are left feeling abandoned. Have a policy in place for responding to information requests. For example, make it clear to customers that you will respond within one business day to their questions and requests. Make sure all your employees are aware of the policy and stick to it. Your customers will thank you! |
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Keep PromisesIf you promise to complete a job by a specific date, do so. If you offer a money-back guarantee, honor it. If you advertise a 24-hour response time, you had better make sure you contact your customer within 24-hours. If you cannot keep your promises, it is better not to make them or at least be realistic with what your company’s capabilities are. When you make a promise to customers will hold you to it. |
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Say HelloWhen a customer walks into your business, show them they matter. A smile and a friendly hello tell the customer he or she is important. Even if you are busy with other customers, acknowledge each customer who walks into your store or who is in line at your counter. A simple, I will be with you in a minute, goes a long way towards building good will. And good will is the basis of strong business relationships that stand the test of time. |
This is a good way to keep your customers, but sometimes, we have to think beyond this.
We couldn’t agree more!! This is a good start but you must continue to expand to meet your customers needs.
Thanks for your feedback.
Im interested in your content and I very much like how you write and look forward to your future works, I would recommend to my friends post.
Thanks for the kind words. We hope you do share with your friends!!
Wow, incredible blog layout! How long have you been blogging for? you make blogging look easy. The overall look of your web site is magnificent, as well as the content!. Thanks For Your article about Five Tips to Keep Customers Happy.
Appreciate the feedback and interest. We’ve been blogging for just over 5 years and honestly if you enjoy the topics it’s easier than one may think.
Wow, superb blog layout! How long have you been blogging for? you make blogging look easy. The overall look of your web site is magnificent, as well as the content!. Thanks For Your article about Five Tips to Keep Customers Happy by Pleasanton SEO Company .
Thanks Ambrose. We’ve been blogging for a few years now but only hosting on this site since last year. As for the layout, we’re big fans of WordPress. Seems like there is a theme to fit any and all needs plus the amount of plug ins they have is second to none.
Five Tips to Keep Customers Happy – Pleasanton SEO Company is a MUST read for any and every business!!
Five simple tips that go a long way in todays world. Thanks for the advice… I’ll be back for more.
Wow, thank you for the kind words. I’m not sure these are business saving tips but 5 painless tips that we’ve noticed tend to make a difference.
We look forward to your feedback on future posts.
With havin so much content and articles do you ever run into any issues of plagorism or copyright violation? My blog has a lot of unique content I’ve either created myself or outsourced but it appears a lot of it is popping it up all over the internet without my permission. Do you know any methods to help stop content from being ripped off? I’d truly appreciate it.
Olivia, first thanks for taking the time to read and comment on our blog. As for your question about plagiarism, it’s nearly impossible to stop. What I’ve decide to do instead is accept it… well in a way that is…lol.
What we do is allow people to source our content but ask for some recognition in the way of a link to our site or blog. If the other author is unresponsive then we will do our best to let them know that we are aware they’ve used our content without our permission and will follow the appropriate steps from there to have it taken down/removed.
Hope this helps. Please let us know if you need anything further.
Best of luck!!
My developer is trying to convince me to move to .net from PHP.
I have always disliked the idea because of
the expenses. But he’s tryiong none the less. I’ve been using Movable-type on various websites for about a year
and am worried about switching to another platform. I have heard excellent things about blogengine.
net. Is there a way I can transfer all my wordpress posts into it?
Any help would be greatly appreciated!
It’s difficult to say without knowing all the juicy details. That being said, we can usually find a word press plug in that facilitates our needs. Feel free to call or email info@IMPAdvertising.com. We’d love to help out further.
Wishing you a happy and prosperous new year.
This is the second time I’ve been to your site. Thnx for posting more details.
Happy to hear you enjoy the content.